Financial & Legal

Complaining about a bank

Top Cat writes in Financial & Legal

Hi,
If you have a complaint about a bank, who do you complain to?
Thanks

Posted on: 20/04/2012 at 10:52

This is aparently the process you have to follow in the event of a dispute with a bank. But it won't be in English. Goodluck,hopefully you can sort it out face to face ?.......................

1. try to resolve it with your branch - recorded delivery letters2. try to resolve it with the customer service dept of your bank - recorded delivery letters3. send details of your complaint and all correspondence by recorded delivery to your bank's mediation service (médiateur bancaire). Most big banks have their own, if not the Banque de France deals with it.

This is the covering letter you send:

Madame, Monsieur,

Depuis (…) années, je suis client(e) de la banque (nom de la banque) et j’ai un compte de dépôt n° (…) à l’agence (nom et adresse de l’agence).

Je suis actuellement en litige avec ma banque. En effet, le (date), (expliquez brièvement votre problème et rappelez les démarches que vous avez déjà effectuées).

Depuis, j’ai adressé à mon agence bancaire plusieurs lettres, dont je vous joins les copies. J’ai également rencontré le directeur d’agence, mais aucun accord amiable n’a pu être trouvé.

En conséquence, je sollicite votre aide et vous demande de bien vouloir intervenir auprès de (nom de la banque) afin que ce dossier évolue rapidement.

Veuillez agréer, Madame, Monsieur, l’expression de mes salutations distinguées.

(Signature)


They then have 2 months to respond before you go higher.
All the details are here: http://vosdroits.service-public.fr/F20523.xhtml

Posted on: 20/04/2012 at 10:52

Featured Business

American School of Paris

Why choose ASP? Unique in Paris, we offer a rigorous academic program taught in a nurturing...
Read more...

Cours Moliere

Bilingual School with classes from kindergarten to Baccalaureate level. Excellent academic...
Read more...

Olivia Uzan

Anglo French lawyer (Avocat): Bilingual law practice in France. English-speaking French advocate...
Read more...

Featured Business

Ashtanga Yoga Paris

Classes in ashtanga and vinyasa flow for all levels. Beautiful centre run by experienced... Read more...

Eurogroup

Established in 1988 Euro Group offers a worldwide International Moving and Relocation... Read more...

IPAG Business School Paris

Dual degree Bachelor, 8 Dual Master Degree, 2 triple Master Degree, MBA programmes are all... Read more...

Forex Cross Rates

EUR USD GBP CHF JPY
EUR 0.7792 1.1820 0.8011 0.0076
USD 1.2833 1.5169 1.0280 0.0097
GBP 0.8460 0.6592 0.6777 0.0064
CHF 1.2483 0.9727 1.4755 0.0094
JPY 132.3920 103.1653 156.4917 106.0578

Essentials

Maps

Useful local maps covering all key areas of Paris & Ile-de-France

Read More...

Useful Tools

Get Listed

If your business or non-profit organisation is based within Paris & Ile-de-France, you can list it in the Business Directory free of charge

Read More...

Related Discussions

image description
See more...

Become a Member

Register to become a member of AngloINFO Paris & Ile-de-France

Registering with AngloINFO is quick and simple and gives you a lot of additional opportunities to benefit from AngloINFO's many services. It's also completely free of charge.

Read More...