Utilities - Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in the Ile-de-France and Paris departments (75) (95) (78) (77) (91) (92) (93) (94).

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers.

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website

France Télécom
Call centre open daily, 24 hours a day (24/7)	Tel: 3000
After sales service	1013
Customer services	1014
Business service	1015
Technical assistance (24/7)	3900
Technical assistance business line (24/7)	3901
France Télécom ( Orange) English-speaking customer service: Open Monday to Friday 09:00-17:00 Press 1 for Commercial support Press 2 for Technical support (Please note: this service is for broadband problems including ADSL, TV and telephone, but not for France Télécom line-related problems)	Tel: 09 69 36 39 00 Website
Call centre open daily, 24 hours a day (24/7)	3000
Call centre, calling from outside France	+33 969 36 3000

See also AngloINFO INFOrmation Page on France Télécom - Key Information

Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for:

Domestic residential electricity: EDF in English
Business services: EDF in English

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7). A "within 2 hours" emergency service is available by subscription to business customers.

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity	Website (in English)
EDF English-language e-mail service (residential and business)	e-mail
English-speaking call service for domestic customers and business accounts Open Monday to Friday 08:00-18:30	Tel: 01 42 23 30 10 Tel: 00 33 1 42 23 30 10 (outside France)
EDF customer support (in French) Or call the number on the latest invoice (see top right hand corner)	Tel: 0810 333 776
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property	Click here

Gas: Emergency and Important Numbers

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

GDF Numbers
Gas Emergencies (in French) Service available 24/7	Tel: 0800 47 33 33
General GDF enquiries (in French)	Tel: 0810 800 801
Calling GDF from outside France Open Monday to Friday 07:00-16:00	Tel: 00 33 3 20 25 85 25

Water: Emergency

Veolia (formerly Générale des Eaux) is a national supplier of domestic water.

For the Veolia website: Click here
To find the relevant local service centre: Click here ( search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number)

Lyonnaise des Eaux also provides water for some parts of Paris.