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INFOrmation

Utilities - Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in the Ile-de-France and Paris departments (75) (95) (78) (77) (91) (92) (93) (94).

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers. 

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website  

 

France Télécom 
Call centre open daily, 24 hours a day (24/7) Tel: 3000
After sales service 1013 
Customer services  1014
Business service 1015 
Technical assistance (24/7) 3900
Technical assistance business line (24/7) 3901
France Télécom ( Orange) English-speaking customer service: 
Open Monday to Friday 09:00-17:00
Press 1 for Commercial support
Press 2 for Technical support (Please note: this service is for broadband problems including ADSL, TV and telephone, but not for France Télécom line-related problems)		 Toll Free: 0800 364 775
Website
Call centre open daily, 24 hours a day (24/7) 3000
Call centre, calling from outside France +33 969 36 3000
Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for: 

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7).  A "within 2 hours" emergency service is available by subscription to business customers. 

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity Website (in English)
EDF English-language e-mail service (residential and business) e-mail  
English-speaking call service for domestic customers and business accounts
Open Monday to Friday 08:00-18:30		 Tel: 01 42 23 30 10
Tel:  00 33 1 42 23 30 10 (outside France)
EDF customer support (in French)
Or call the number on the latest invoice (see top right hand corner)		 Tel: 0810 333 776 
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number
Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property 		 Click here 
Gas: Emergency and Important Numbers

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

 

GDF Numbers 
Gas Emergencies (in French)
Service available 24/7		 Tel: 0800 47 33 33
General GDF enquiries (in French) Tel: 0810 800 801
Calling GDF from outside France
Open Monday to Friday 07:00-16:00 		 Tel: 00 33 3 20 25 85 25
Water: Emergency
Veolia (formerly Générale des Eaux) is a national supplier of domestic water.
  • For the Veolia website: Click here 
  • To find the relevant local service centre: Click here ( search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number)

Lyonnaise des Eaux also provides water for some parts of Paris. 

  • Emergencies Tel: 0810 771 771
  • For the Lyonnaise des Eaux website: Click here
  • Customer services Tel: 0810 571 571

Further Information

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Related reference INFOrmation on AngloINFO Paris & Ile de France:

· Daylight Savings Time

· Emergency Telephone Numbers

· Employing Casual Labour in France

· France - Facts & Figures

· French Administration - National

· Heat Wave & Water Restrictions in France

· Home & Garden Discussion Forum

· Lost/Stolen Bank/Credit Cards, Cheques & Mobile Telephones

· Moving House - Essentials

· Post in France: Codes, Addresses and Mailing a Letter

· Public Holidays France

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